Shipping policy
At STORESOLOGY, we are committed to delivering your orders efficiently and transparently. Here’s a detailed overview of our shipping policy:
1. Shipping Method
- Carrier: We use FedEx International Priority for all our shipments. This ensures reliable, fast, and secure delivery of your orders.
- Delivery Time: Estimated delivery times vary based on your location. While we strive to deliver your order as quickly as possible, please note that international shipments may be subject to delays beyond our control.
2. Shipping Costs
- Free Shipping: We offer free shipping on all orders. The cost of shipping is included in the price of your purchase, so there are no additional charges at checkout.
3. Taxes and Duties
- Included Costs: All taxes, duties, and import fees are included in the total price of your order. This means you will not incur any additional costs upon delivery. We handle all customs procedures to ensure a smooth delivery process.
4. Order Processing
- Processing Time: Orders are processed within 2 business days of receipt. You will receive a confirmation email once your order has been shipped, including a tracking number to monitor your shipment.
5. Delivery Issues
- Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.
- Tracking: You can track your shipment using the tracking number provided in your shipping confirmation email. If you experience any issues with delivery, please contact FedEx or reach out to our customer service team for assistance.
6. International Shipping
- Coverage: We offer international shipping to a wide range of countries. If your country is not listed at checkout, please contact us to inquire about shipping options.
- Customs: International orders may be subject to additional customs procedures and regulations. While we handle all customs duties and taxes, there may still be minor delays due to customs processing.